Who this policy applies to
This policy applies to care providers, website visitors, business contacts, applicants, agency workers and people using a Girocare portal. A separate Recruitment Privacy Notice gives additional information for applicants and workers.
Information we may collect
The information we collect depends on how you use Girocare. It may include:
- Your name, telephone number, email address and postal address.
- Your organisation, role and staffing requirements.
- Enquiry, booking, application and communication records.
- Portal account, login and security information.
- Technical information such as browser, device and website activity.
- Payment, invoice or transaction information where relevant.
How we receive information
Most information comes directly from you when you complete a form, send an email, telephone us, create an account or use a Girocare service. We may also receive information from your organisation, referees, recruitment sources, care providers, checking services or publicly available professional sources where appropriate.
How we use personal information
We use information to respond to enquiries, arrange staffing services, manage bookings and accounts, communicate with care providers and workers, process applications, maintain business records, protect our website and meet legal responsibilities.
We process information where it is necessary to take steps at your request, perform a contract, meet a legal obligation, pursue legitimate business interests or where consent is appropriate.
Special-category and sensitive information
Recruitment and staffing may sometimes involve health information, equality information or criminal-record check information. We handle this information only where it is relevant, necessary and permitted by law, with additional care and access controls.
International services and suppliers
Some technology providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that an appropriate legal safeguard is used.
How long we keep information
We keep information only for as long as it is reasonably needed for the purpose collected and for applicable legal, contractual, recruitment, tax or safeguarding records. Retention periods may differ according to the type of information and our relationship with you.
Security
We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access or disclosure. Access is limited to people who need the information for their work.
Your rights
Depending on the circumstances, you may ask to access, correct, delete or restrict your information, object to certain uses, or request a copy in a portable format. Where we rely on consent, you may withdraw it. Some rights may be limited where we must keep information by law.
To make a request, email info@girocare.co.uk. You may also complain to the Information Commissioner’s Office if you remain concerned about how your information has been handled.